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Terms & Conditions

Welcome to Bastion Hotel!

These terms and conditions outline the rules and regulations for the use of Usha Hospitality’s Website, located at https://thebastionhotel.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Bastion Hotel if you do not agree to take all of the terms and conditions stated on this page.

Guests must check in and check out by the times stated below;

  • Check-in by: 12:00 pm 
  • Check-out by: 11:00 am 

Restrictions

  • Unmarried couples are not allowed
  • Guests below 18 years of age are not allowed at the property.
  • Office ID, PAN Card and Non-Govt IDs are not accepted as ID proof(s)
  • Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)
  • Property staff is trained on hygiene guidelines
  • Pets are not allowed.
  • Allows private parties or events
  • Quarantine protocols are being followed as per local government authorities

Safety and Hygiene

  • Quarantine protocols are being followed as per local government authorities
  • Guests from containment zones are allowed
  • Shared resources in common areas are properly sanitized
  • Property staff is trained on hygiene guidelines
  • Guests with fever are allowed
  • Only those guests with safe status on Aarogya Setu app are allowed
  • Hand sanitizer is provided in guest accommodation and common areas
  • Thermal screening is done at entry and exit points

Guest Profile

  • Unmarried couples are not allowed
  • Bachelors allowed
  • Guests below 18 years of age are not allowed at the property.
  • Suitable for children
  • Stag entry is not allowed

Room Safety and Hygiene

  • All rooms are disinfected using bleach or other disinfectant
  • Linens, towels, and laundry are washed as per local guidelines
  • Rooms are properly sanitized between stays
  • Hand sanitizers are available in the rooms.

Payment Related

  • Credit/debit cards are accepted
  • Master Card, Visa and American Express cards are accepted

Food and Drinks Hygiene

  • COVID-19 guidelines for Food Hygiene is followed as per government guidelines
  • Social distancing is followed in restaurants
  • Serveware and supplies are sanitized before they are brought to the kitchen
  • Masks and hairnets are mandatory for staff in restaurants

Smoking/Alcohol consumption Rules

  • Smoking within the premises is allowed
  • There are no restrictions on alcohol consumption.

Property Accessibility

  • The property is Elderly-friendly/Disabled-friendly
  • Bed height is accessible
  • The entire unit is wheelchair accessible
  • The property has a wide entryway

Pet(s) Related

  • Pets are not allowed.
  • There are no pets living on the property

Physical Distancing

  • Social distancing protocols are followed
  • Contactless Check-In and Checkout service is available
  • Contactless Room service is available
  • Physical Barriers are deployed at appropriate places
  • Cashless Payment is available

ID Proof Related

  • Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)
  • Office ID, PAN Card and Non-Govt IDs are not accepted as ID proof(s)
  • Local ids not allowed

Other Rules

  • Allows private parties or events
  • Visitors are not allowed

Child & Extra Bed Policy

  • An extra bed will be provided to accommodate any child included in the booking for a charge mentioned below. (Subject to availability)
  • INR 99 will be charged for an extra mattress per child. (To be paid at the property)
  • An extra bed will be provided to accommodate any additional guest included in the booking for a charge mentioned below.
  • INR 499 will be charged for an extra sofa cum bed per guest. (To be paid at the property)

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

Payments can be made online / over the phone using debit/credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonored cheque’s, bank transfers or any other payments, must be reimbursed by the lead guest within seven (14) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

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